TICKET TYPES:

Changes to Station Ticket Sales Policy revision effective 9/15/2015 and August 2019.

  • Change limitation to $20
  • Exact cash preferred

Tickets are available at many ACE Station locations or approved ACE vendors. In the event that no ticket sales are available at departure stations, contact a member of Customer Service prior to boarding for assistance.

There are four ticket types available for purchase at stations and approved outlets (some restriction and limits may apply):

  • One-Way needs to be validated prior to boarding the train.
  • Round trip needs to be validated prior to boarding the train.
  • 20-Trip valid for 20 one-way rides or 10 round trip rides. Needs to be validated prior to boarding the train.
  • Monthly Pass valid from the 1st to the last of the month – does not require validation.

There is no expiration date attached to the standard paper tickets. However, they are subject to SJRRC rules, regulations and tariffs.  In the event of a fare increase there will be a use by date and passengers will be notified regarding the increase and handling of tickets.

ACE has a no refund policy.

All tickets need to be purchased and validated if applicable before boarding the train. There are no onboard ticket sales.

TICKET SALES AT ACE STATIONS:

Ticket sales are also offered at many ACE stations . Visit the stations page to see available hours to purchase tickets at the ticket station kiosks. Ticket sales at stations include:

  • Stockton
  • Lathrop/Manteca
  • Tracy
  • Pleasanton
  • Great America

For information on ACE's Station Ticket Sales Policy, click here.
Tickets can be purchased using cash, Visa, Mastercard, transit benefit check or cards at the ACE stations above. Spilt payment option is also available at those locations as well as online.

TICKET SELLING OUTLETS:

Ticket sales are also available at the following third-party ticketing outlets:

DISCOUNT FARE ELIGIBILITY REQUIREMENTS:

Updated June 2019

ACE offers discounted fares to seniors, people with disabilities, and Medicare recipients.

Discount Fare Eligibility – Senior (65+) / Disabled / Medicare Recipients

To qualify for the Discount fare, you must present one of the following (Originals) at time of purchase at the station or on demand onboard the train:

  • Valid Medicare Card
  • Regional Transit Connection (RTC) Discount Card
  • Department of Motor Vehicles (DMV) Disabled License Plate Registration
  • DMV Disabled Parking Placard printout

Medicare cardholders are required to show a photo ID (accepted are Driver’s License, United StatesPassport and other government issued I.D. card)

Proof of discount fare eligibility must be presented at time of purchase and on board upon request.

Regional Transit Connection (RTC) Discount Card

The RTC Discount Card is available to qualified persons with disabilities and to senior citizens, 65 years of age or older. The card makes it easier for you to demonstrate your eligibility for reduced fares on fixed-route transit bus, rail, and ferry systems throughout the San Francisco Bay Area. The RTC Discount Card costs $3.00 and is good for up to three years.

To be eligible, you must present one of the following with your application:

  • Medicare Card, the federally issued red, white, and blue card (not Medi‑Cal).
  • California DMV placard registration receipt for a parking placard.
  • Other transit agency or visitor card issued to you by another California transit agency.
  • Proof of age – 65 or older.
  • Proof of veteran disability – A copy of your Service-Connected Disability ID Card and your VA Certification letter demonstrating a disability rating for aid and attendance, or service-connected disability with a rating level of 50% or higher.

For more information or how to apply:

https://511.org/transit/accessibility/discount

Proof of eligibility must be presented to ticket sellers at time of purchase and onboard staff upon request.

Excerpt from ACE Passenger Code of Conduct approved by Board November 2009

103.2 All passengers will pay the appropriate fare designation for which they qualify, and no passenger will attempt to avoid paying the appropriate fare by misrepresenting their qualifications for fares or purchasing or using fare media for which they are not qualified. Passengers using a discounted ticket for children, seniors, or the disabled must provide appropriate identification upon request.

UNLAWFUL USE OF DISCOUNTED TICKETS AND/OR FAILURE TO PROVIDE PROOF OF ELIGIBILTY UPON REQUEST CONSTITUTES AN INFRACTION, PUNISHABLE BY COMMUNITY SERVICE AND FINES (CA PENAL CODE 640 ( c )(3)(B)

TRANSIT BENEFITS:

ACE accepts TranBen, commuter checks, Wageworks vouchers and all transit benefit cards.

  • Checks and vouchers accepted at ACE stations.

When using checks, the amount will be applied to the ticket and any overages will be forfeited – no cash back.

ADDITIONAL DOCUMENTS:

LOYALTY REWARDS PROGRAM:

When purchasing 11 consecutive Monthly Passes (paper or app ticket purchases qualify) your 12th Monthly Pass will is free. See the application process below
Please have the following material available:

  • 10 consecutive paid Monthly Passes (originals) – mobile app account for verification if purchased on app.
  • A copy (front & back) of your 11th consecutive Monthly Pass (must be in consecutive order of the first 10 passes) – not necessary if purchased on app.
  • Free Pass will be for the 12th consecutive month of the series submitted or pushed to the app upon request (see form).
  • Loyalty_Rewards_Application

Example: For a free December 2019 pass, you must submit January – October 2019 original passes and a copy of November 2019 pass.

Mail to:
Altamont Corridor Express
Attn: Loyalty Reward Program
949 E. Channel St.
Stockton, CA 95202

Rules
Your signature is required on all standard paper monthly passes in order to be valid.
Your FREE Monthly Pass CANNOT be applied toward your next FREE monthly reward application. All tickets and mobile app account purchases will be verified.
Passes and/or application must be received by the 15th of each month for reward to be delivered on time if mailing.
Fill out the application completely to avoid delay.
Original passes may be returned if requested.
Please email ticketing@acerail.com with any questions that you may have.

The RTC Discount Card is available to qualified persons with disabilities and to senior citizens, 65 years of age or older. The card makes it easier for you to demonstrate your eligibility for reduced fares on fixed-route transit bus, rail, and ferry systems throughout the San Francisco Bay Area. The RTC Discount Card costs $3.00 and is valid for up to three years.

To be eligible, you must present one of the following with your application:

  • Medicare Card, the federally issued red, white, and blue card (not MediCal).
  • California DMV placard registration receipt for a parking placard.
  • Proof of age – 65 or older – may not be necessary, can be proven by I.D.
  • Proof of veteran disability – A copy of your Service-Connected Disability ID Card and your VA Certification letter demonstrating a disability rating for aid and attendance, or service-connected disability with a rating level of 50% or higher.
  • Discount 20-Trip and Monthly Passes for ACE on the mobile app will be made available via an application process. RTC card is one of the proofs of eligibility requested to obtain the discount fare tickets.

The discounted rate of 50% off the current regular ticket price is available to those with proof of discount status carried on their person at all times:

  • Disabled
  • Seniors 65 years and older.
  • Children between the ages of 6 and 12 riding with a paying adult.
  • Individuals with a Medicare Card (under Title II or XVII of the Social Security Act).
  • The Regional Transit Connection Discount ID.

CONTACT US:

For additional information or any questions or concerns, please contact our Ticketing Department.