Ticket Information
To download the app, click on the appropriate button below.
TICKET TYPES:
There are four ticket types available for purchase through the mobile app*:
- One-Way mobile app tickets expire after 7 days.
- Round Trip mobile app tickets expire after 7 days.
- 20-Trip mobile app tickets expire after 90 days.
- Monthly Pass valid from the 1st to the last of the month. Available for purchase from 1st until the 10th of the month.
* Please note the previous e-commerce login credentials are no longer valid. ACE passengers wishing to use the mobile app and the web portal (coming soon) will have to create a new login.
ACE has a no refund policy.
All tickets need to be purchased and activated/validated just prior to boarding the train. There are no onboard ticket sales. The activated tickets expire 3 hours from time of activation.
Downloading the app and making purchases requires a Wifi connection. Activating the tickets does not. Be sure to have your app downloaded and tickets purchased by the time you arrive to the station. Activate the ticket when on the platform waiting for the train or prior to using connecting transit which is accepting ACE tickets as fare (Wheels, VTA, etc.) to reach the train station.
TRANSIT BENEFITS:
ACE accepts TranBen, commuter checks, Wageworks vouchers and all transit benefit cards.
- Checks and vouchers accepted at ACE stations
When using checks, the amount will be applied to the ticket and any overages will be forfeited – no cash back.
LOYALTY REWARDS PROGRAM:
When purchasing 11 consecutive Monthly Passes (paper or app ticket purchases qualify) your 12th Monthly Pass is free. See the application process below
Please have the following material available:
- 10 consecutive paid Monthly Passes (originals) – mobile app account for verification if purchased on app.
- A copy (front & back) of your 11th consecutive Monthly Pass (must be in consecutive order of the first 10 passes) – not necessary if purchased on app.
- Free Monthly Pass will be for the 12th consecutive month of the series submitted or pushed to the app upon request (see form).
- Loyalty Rewards Application
Example: For a free December 2019 Monthly Pass, you must submit January – October 2019 original Monthly Passes and a copy of your November 2019 Monthly Pass.
Mail to:
Altamont Corridor Express
Attn: Loyalty Reward Program
949 E. Channel St.
Stockton, CA 95202
Rules
Your signature is required on all standard paper monthly passes in order to be valid.
Your free Monthly Pass CANNOT be applied toward your next free monthly reward application. All tickets and mobile app account purchases will be verified.
Passes and/or application must be received by the 15th of each month for reward to be delivered on time if mailing.
Fill out the application completely to avoid delay.
Original passes may be returned if requested.
Please email ticketing@acerail.com with any questions that you may have.
DISCOUNT FARES AVAILABLE TO THE FOLLOWING:
- Disabled
- Seniors 65 years and older.
- Children between the ages of 6 and 12 riding with a paying adult. (children 0-5 ride free – limit one per paying adult)
- Individuals with a Medicare Card (under Title II or XVII of the Social Security Act).
- The Regional Transit Connection Discount ID holders
The discounted rate of 50% off (rounded up to the nearest .25¢) the current regular ticket price is available to those with proof of discount status carried on their person at all times:
DISCOUNT FARE ELIGIBILITY REQUIREMENTS:
Updated June 2019
ACE offers discounted fares to seniors, people with disabilities, and Medicare recipients.
Discount Fare Eligibility – Senior (65+) / Disabled / Medicare Recipients
To qualify for the Discount fare, you must present one of the following (originals) at time of purchase at the station or on demand onboard the train:
- Valid Medicare Card
- Regional Transit Connection (RTC) Discount Card
- Department of Motor Vehicles (DMV) Disabled License Plate Registration
- DMV Disabled Parking Placard printout
Medicare cardholders are required to show a photo ID (accepted are Driver’s License, United States Passport and other government issued I.D. card)
Proof of discount fare eligibility must be presented at time of purchase and on board upon request.
Regional Transit Connection (RTC) Discount Card
The RTC Discount Card is available to qualified persons with disabilities and to senior citizens, 65 years of age or older. The card makes it easier for you to demonstrate your eligibility for reduced fares on fixed-route transit bus, rail, and ferry systems throughout the San Francisco Bay Area. The RTC Discount Card costs $3.00 and is good for up to three years.
To be eligible, you must present one of the following with your application:
- Medicare card, the federally issued red, white, and blue card (not Medi‑Cal).
- California DMV placard registration receipt for a parking placard.
- Other transit agency or visitor card issued to you by another California transit agency.
- Proof of age – 65 or older.
- Proof of veteran disability – A copy of your Service-Connected Disability ID Card and your VA Certification letter demonstrating a disability rating for aid and attendance, or service-connected disability with a rating level of 50% or higher.
For more information or how to apply:
https://511.org/transit/accessibility/discount https://511.org/transit/accessibility/eligibility
Proof of eligibility must be presented to ticket sellers at the time of purchase and onboard staff upon request.
Excerpt from ACE Passenger Code of Conduct approved by Board November 2009 regarding ticket fares and discount eligibility:
103.2 All passengers will pay the appropriate fare designation for which they qualify, and no passenger will attempt to avoid paying the appropriate fare by misrepresenting their qualifications for fares or purchasing or using fare media for which they are not qualified. Passengers using a discounted ticket for children, seniors, or the disabled must provide appropriate identification upon request .
UNLAWFUL USE OF DISCOUNTED TICKETS AND/OR FAILURE TO PROVIDE PROOF OF ELIGIBILTY UPON REQUEST CONSTITUTES AN INFRACTION, PUNISHABLE BY COMMUNITY SERVICE AND FINES UP TO $250.00 (CA PENAL CODE 640 ( c )(3)(B)
DISCOUNT TICKETS VIA THE APP:
On the app discount One-Way and Round trips are readily available. However, discounted 20-Trips and Monthly Passes must submit an ACE Mobile App Entitlement Form. Eligibility is based on the requestor submitting proof of one of the following requirements:
- A current Regional Transit Connection (RTC) holder
- A Department of Motor Vehicles (DMV) Disabled License Plate Registration
- A Medicare card
- A Senior (65 years or older)
After the Mobile App Entitlement Form is submitted, and reviewed, if approved, the applicant will receive an entitlement code and purchase discounted 20-Trip and/or Monthly Pass through the Mobile App.
Terms And Conditions For Mobile Ticketing App:
Thank you for using the Altamont Corridor Express Passenger Rail (ACE) Mobile Ticketing App. “ACE”, brought to you by the San Joaquin Regional Rail Commission (SJRRC), with mobile pass sales provided by Masabi LLC “Masabi”. ACE and Masabi may modify the terms and conditions relating to mobile ticketing at any time by posting revised terms and conditions. By clicking on the link below, you are agreeing to accept these terms and conditions, as well as the general terms and conditions relating to the website managed by ACE.
**Mobile Ticketing** A mobile pass refers to a type of pass valid for use on an ACE operated trains, which are purchased only through ACE mobile app on an iOS or Android device. The security of your mobile phone or pass is your responsibility. In the event that the pass or your mobile phone is lost or stolen, ACE will not provide a duplicate or replacement pass. Your mobile pass should be displayed clearly on the mobile phone screen when asked by an ACE employee, connecting transit bus operator or onboard staff. The mobile pass must be retained during your entire trip on an ACE train. If you are unable to show a valid pass, you may be subject to a warning, fine, citation or ejection from the train. If the mobile pass has been damaged or is not readable in any way, the pass becomes invalid and a new one must be purchased. If you delete the mobile ticket app you will also delete your mobile passes. If you reinstall the mobile ticket app on the same device it was deleted, your passes will be downloaded to the device. You cannot print or transfer mobile passes.
Your ACE mobile pass will be sold to you via ACE’s mobile pass partner, Masabi. The mobile pass itself creates a contract between you and ACE for the provision of the transport services that the mobile pass allows you to use. It is ACE that provides these services to you under the mobile pass and in no event will Masabi be responsible for or have any liability to you in relation to these services or their availability or performance (including your use or access to any ACE train, your use of any services provided under your mobile pass, or for your use of the mobile retail app).
**Prices and Receipts** The price of a mobile pass is the same as a pass you purchase from the ticket agents and online. When you purchase a mobile pass on the mobile ticketing app you will be notified of the price of the pass before you confirm your purchase. For more information on fares please visit the ACE website at www.aceraildev1.wpengine.com.
**Discount Fare** When you purchase a discount mobile pass on the mobile ticketing app you must be eligible for the discounted fare eligibility and have your pre-qualifications verified. For more information on discount fares please visit these links: https://acerail.com/ticket-information.
**Transit Mobile Application** AACE grants you the right to download, install and use the mobile application on your mobile handset to purchase passes and access information in accordance with these terms and conditions. You do not and will not own the mobile application or any information that is provided to you through it or ACE, but you may use the application in accordance with these terms and conditions solely for the purposes of purchasing and using mobile passes and accessing transport information for your own personal use and not for any other purpose. The mobile application is provided to you free of charge. ACE can suspend access to purchasing passes through the mobile application and can do so for any reason.
**Data charges** The mobile ticketing app is free but data charges may be incurred to you by your cell phone network provider. You are responsible for any such costs. ACE will not take responsibility for any connectivity issues you may experience.
**Availability & Updates** The mobile pass can be used on ACE trains. The travel is based on fare applicability on ACE trains at the time of purchasing a pass. The mobile pass is valid when the ticket is activated on the mobile app after purchase. You may not start your trip on a ACE train until you have a valid pass. Once purchased, the mobile pass will specify the fare type, the validity of the pass and its expiration date. ACE reserves the right to issue updates to the mobile application, in which case you may not be able to continue use of the version of the mobile application installed on your mobile handset without downloading the latest update. ACE recommends that you download and install all updates issued. ACE is not liable for errors which become apparent in old versions of the mobile application.
**Changes, Refunds and Pass Expiration** ACE has a no refund policy. In general, mobile passes cannot be changed or cancelled except under very special circumstances including but not limited to mobile application service disruptions. The decision to change or cancel a mobile pass is made at ACE’s sole and absolute discretion. You can submit a request for a change or cancellation by contacting Customer Service at customerservice@acerail.com.
Neither ACE nor Masabi shall be obliged to change, cancel, replace or refund a ticket where ACE has reason to believe that the circumstances prompting the change, cancellation, replacement or refund is the result of fraud.
**Materials, Ownership and Restrictions on Use** The mobile ticket app is operated by ACE and is either owned by ACE or its third party licensors (including without limitation Masabi) and any data, text, graphics, images, audio and video clips, logos, icons, software and links and any intellectual property and other rights relating thereto, are and will remain the property of ACE or Masabi or their respective licensors. You may not copy (other than copies made incidentally on your mobile in the course of your use of the mobile ticket app), reproduce, republish, upload, post, transmit or distribute the mobile ticket app or any of its content without the prior written permission of ACE and its licensors. Nor may you: (i) reverse engineer, decompile or seek to obtain the source code to the mobile ticket app except where and to the extent expressly required to be permitted by applicable law; or (ii) make or seek to make derivative works based on the mobile ticket app. Use or downloading of the mobile ticketing app is conditioned on acceptance of the terms and conditions of this agreement. By using or downloading the mobile ticketing app, you agree to such terms and conditions. To be clear, the mobile ticketing app is supplied to you by ACE and neither Masabi nor any of ACE’s other third party licensors shall have any liability to you arising out of or in connection with the mobile ticketing app.
California law applies to these terms and conditions and users agree that any dispute between ACE and the users of the mobile ticketing app regarding the mobile application or arising out of or in connection with these terms and conditions are subject to California courts. The user of the mobile app understands that any information it submits under this Agreement is subject to public, unless exempt by law.
**Liability Disclaimer** In no event will ACE be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. In no event will Masabi be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with your use or access to any mobile pass or the mobile ticketing application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise. Neither ACE nor Masabi shall be liable for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the mobile ticketing application or any mobile pass. Nothing in these terms and conditions shall exclude or limit a person’s liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.
**Support** If you have any questions or problems with the mobile applications, please review ACE’s FAQs for answers to the most common questions ACE receives from its users. If that does not answer your questions please contact ACE Customer Service at customerservice@acerail.comor at 1-800-411-RAIL (7245).
CONTACT US:
For additional information or any questions or concerns, please contact the Ticketing Department
To download the app, click on the appropriate button below.
TICKET TYPES:
Changes to Station Ticket Sales Policy revision effective 9/15/15 and 8/01/19.
- Change limitation to $20
- Exact cash preferred
Tickets are available at many ACE station and approved ACE ticket vendors. In the event that no ticket sales are available at departure stations, contact Customer Service prior to boarding for assistance at 1-800-411-RAIL (7245).
There are four ticket types available for purchase at stations and approved outlets (some restriction and limits may apply):
- One-Way needs to be validated prior to boarding the train.
- Round trip needs to be validated prior to boarding the train.
- 20-Trip valid for 20 one-way rides or 10 round trip rides. Needs to be validated prior to boarding the train.
- Monthly Pass valid from the 1st to the last of the month – does not require validation.
There is no expiration date attached to the standard paper tickets. However, they are subject to SJRRC rules, regulations and tariffs. In the event of a fare increase there will be a use by date and passengers will be notified regarding the increase and handling of tickets.
ACE has a no refund policy.
All tickets need to be purchased and validated if applicable before boarding the train. There are no onboard ticket sales.
TICKET SALES AT ACE STATIONS:
Ticket sales are also offered at many ACE stations. Visit the stations page to see available hours to purchase tickets at the ticket station kiosks. Ticket sales at stations include:
- Stockton
- Lathrop/Manteca
- Tracy
- Pleasanton
- Great America
For information on ACE's Station Ticket Sales Policy, click here.
Tickets can be purchased using cash, Visa, Mastercard, transit benefit check or cards at the ACE stations above. Spilt payment option is also available at those locations as well as online.
TICKET SELLING OUTLETS:
Ticket sales are also available at the following third-party ticketing outlets:
- VTA Main Office - for employees and general public
- San Jose State University - for employees and students
- Santa Clara University - for employees and students
- Fremont Floor 1 next to Amtrak waiting area
- Livermore - WHEELS
- Amtrak counter (San Jose station) – general public (One-Way tickets only)
ACCEPTED FORMS OF PAYMENT:
- Cash
- No personal checks
- Debit/Credit Card (NO American Express accepted)
Transit Benefits
- Commuter checks
- Wageworks vouchers
- All transit benefit cards
*ACE ticketing system is not compatible with Clipper.
When using commuter checks, the amount will be applied to the ticket and any overages will be forfeited – no cash back.
UPGRADE OR CHANGE YOUR TICKET:
- To request an upgrade or change your existing ticket, please fill out the Ticket Upgrade/Change Form and mail it to ACE Headquarters at 949 E. Channel Street Stockton, CA 95202.
LOYALTY REWARDS PROGRAM:
When purchasing 11 consecutive Monthly Passes (paper or app ticket purchases qualify) your 12th Monthly Pass is free. See the application process below
Please have the following material available:
- 10 consecutive paid Monthly Passes (originals) – mobile app account for verification if purchased on app.
- A copy (front & back) of your 11th consecutive Monthly Pass (must be in consecutive order of the first 10 passes) – not necessary if purchased on app.
- Free Monthly Pass will be for the 12th consecutive month of the series submitted or pushed to the app upon request (see form).
- Loyalty Rewards Application
Example: For a free December 2019 Monthly Pass, you must submit January – October 2019 original Monthly Passes and a copy of the November 2019 Monthly Pass.
Mail to:
Altamont Corridor Express
Attn: Loyalty Reward Program
949 E. Channel St.
Stockton, CA 95202
Rules
Your signature is required on all standard paper monthly passes in order to be valid.
Your free Monthly Pass CANNOT be applied toward your next free monthly reward application. All tickets and mobile app account purchases will be verified.
Passes and/or application must be received by the 15th of each month for reward to be delivered on time if mailing.
Fill out the application completely to avoid delay.
Original Monthly Passes may be returned if requested.
Please email ticketing@acerail.com with any questions that you may have.
DISCOUNT FARES AVAILABLE TO THE FOLLOWING:
- Disabled
- Seniors 65 years and older.
- Children between the ages of 6 and 12 riding with a paying adult. (children 0-5 ride free – limit one per paying adult)
- Individuals with a Medicare Card (under Title II or XVII of the Social Security Act).
- The Regional Transit Connection Discount ID holders
The discounted rate of 50% off (rounded up to the nearest .25¢) the current regular ticket price is available to those with proof of discount status carried on their person at all times:n-
DISCOUNT FARE ELIGIBILITY REQUIREMENTS:
Updated June 2019
ACE offers discounted fares to seniors, people with disabilities, and Medicare recipients.
Discount Fare Eligibility – Senior (65+) / Disabled / Medicare Recipients
To qualify for the Discount fare, you must present one of the following (Originals) at time of purchase at the station or on demand onboard the train:
- Valid Medicare card
- Regional Transit Connection (RTC) Discount Card
- Department of Motor Vehicles (DMV) Disabled License Plate Registration
- DMV Disabled Parking Placard printout
Medicare cardholders are required to show a photo ID (accepted are Driver’s License, United StatesPassport and other government issued I.D. card)
Proof of discount fare eligibility must be presented at time of purchase and on board upon request.
Regional Transit Connection (RTC) Discount Card
The RTC Discount Card is available to qualified persons with disabilities and to senior citizens, 65 years of age or older. The card makes it easier for you to demonstrate your eligibility for reduced fares on fixed-route transit bus, rail, and ferry systems throughout the San Francisco Bay Area. The RTC Discount Card costs $3.00 and is good for up to three years.
To be eligible, you must present one of the following with your application:
- Medicare card, the federally issued red, white, and blue card (not Medi‑Cal).
- California DMV placard registration receipt for a parking placard.
- Other transit agency or visitor card issued to you by another California transit agency.
- Proof of age – 65 or older.
- Proof of veteran disability – A copy of your Service-Connected Disability ID Card and your VA Certification letter demonstrating a disability rating for aid and attendance, or service-connected disability with a rating level of 50% or higher.
For more information or how to apply:
https://511.org/transit/accessibility/discount
Proof of eligibility must be presented to ticket sellers at time of purchase and onboard staff upon request.
Excerpt from ACE Passenger Code of Conduct approved by Board November 2009
103.2 All passengers will pay the appropriate fare designation for which they qualify, and no passenger will attempt to avoid paying the appropriate fare by misrepresenting their qualifications for fares or purchasing or using fare media for which they are not qualified. Passengers using a discounted ticket for children, seniors, or the disabled must provide appropriate identification upon request.
UNLAWFUL USE OF DISCOUNTED TICKETS AND/OR FAILURE TO PROVIDE PROOF OF ELIGIBILTY UPON REQUEST CONSTITUTES AN INFRACTION, PUNISHABLE BY COMMUNITY SERVICE AND FINES (CA PENAL CODE 640 ( c )(3)(B)
CONTACT US:
For additional information or any questions or concerns, please contact our Ticketing Department.
Passengers who purchase 11 consecutive monthly passes can apply for a free 12th-month pass
In the event of a fare increase or if there are any changes in the commute. Does not apply to mobile app tickets
For passengers who meet any of the below requirements and would like to purchase discount 20 Rides and/or Monthly Passes
- Seniors 65+
- Minors 0-12 (one child under 6 rides free per paying adult)
- Medicare cardholders
- Disabled persons
FAQ's For ACE Mobile APP
ACE requires to set-up an account in advance of using mobile ticketing. Initial purchase may not require prior account creation (guest). Riders with existing accounts in the ACE E-Commerce Portal need to create a new account in the ACE mobile app. No user account information is shared between the two as both purchase options are independent of each other.
You can use mobile tickets on any of the ACE trains (see schedule).
All regular adult and senior/child/disability discounted ticket types are available – One-way, Round trip, 20-Trip and Monthly Pass (see limit restrictions and expiration times for each ticket when purchasing).
Activated rides are valid for three hours and can be used on participating connecting transit/shuttles (participation subject to change, without notification).
You should activate your ticket just prior to boarding the train and/or shuttles. Please have the mobile ticket activated and ready to show to the train staff. Activating your ticket onboard after the conductor/train staff requests it, may result in a citation. Your purchased tickets can be found in your Ticket Wallet on the main screen on the mobile ticketing application. Do not activate the ticket immediately after purchasing unless you are about to board the train.
Yes, tickets must be activated for each trip taken.
Yes. You can use the same mobile ticket to transfer to participating shuttles or connecting bus transit (participation subject to change, without notification) within 30 minutes.
Mobile tickets have validity periods:
- 20-Trips expire in 90 days
- One-Ways and Round Trips expire in seven days
- Monthly Passes by calendar month
Generally, most mobile tickets are validated by using visual inspection via checking the color actively changing on the ticket screens. Hand-held inspection devices may be used to scan a ticket using the barcode functionality.
Each ticket includes a unique barcode in addition to the tri-color ticket that will occasionally be scanned by onboard staff as part of an inspection process. Please use the pull-down to reveal the barcode for inspection, when requested.
Mobile tickets do not need cell phone or WIFI services to access or display ticket on the train. You do need connectivity to purchase a ticket which must be done prior to boarding. If you lose cell phone service after activating and boarding the train you will be able to activate and display the ticket from the ticket wallet.
Tickets are not sold onboard. You are held responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable you may receive a citation or ejection from the train for riding without a ticket.
Parents may purchase tickets for their children while travelling together. Maximum tickets allowed to use/activate for riding in groups is 10. Passengers need to sit together when traveling on one ticket/app activated tickets.
If you lose or purchase a new device, you can transfer any valid and unused tickets to a new device. To do so, please contact ACE Customer Service at customerservice@acerail.com. Please have your application ID known in advance. This can be found within the mobile application under Help > Application Information.
Receipts sent to the email associated with the mobile account for all mobile tickets. Please enter your email address when purchasing a ticket and it will be automatically emailed to you.
ACE Rail has a no refund policy.
Yes, for service interruptions longer than two hours. Other considerations can be made on a case by case basis (pending authorization).
Contact Customer Service at customerservice@acerail.com with your application I.D. information.
The mobile ticketing app is free to download. You may incur data usage fees via your mobile service provider for use of the application. ACE is not responsible for any mobile carrier data changes that a customer incurs as a result of purchasing or using the mobile ticketing application.
The mobile ticketing application is available on the majority of iOS or Android devices installed with recent (two years or less) operating systems. Older versions of software may not be supported.
For One-Way and Round Trip tickets, select the route upon which you wish to travel and select the discounted fare child (0-12 – one child 0-5 rides free per paid adult), senior (65+), disabled. You will be asked to present any special ID card or proof of eligibility associated with this fare type upon request (upon hand-held inspection) – ONLY ORIGINALS WILL BE ACCEPTED.
For 20-Trip or Monthly Passes Passengers must submit an ACE Mobile App Entitlement Request Form. Eligibility is based on the requestor having one of the following:
- A current Regional Transit Connection (RTC) holder
- A Department of Motor Vehicles (DMV) Disabled License Plate Registration
- A Medicare card
After the Request Form is submitted, and reviewed, if approved, the applicant will receive an entitlement code and purchase discounted 20-Trip and/or Monthly Pass through the Mobile App.
Some special/pilot ticket programs are available to those who qualify under the respective agreement. To purchase or obtain those ticket you need to qualify – contact Customer Service at customerservice@acerail.com with required documentation and entitlements (time limits apply on top of program restrictions). Once verified, you will receive an entitlement to purchase/obtain these special tickets (not all tickets are available under these pilots/programs).
You have an option to store your credit card details for future transactions.
The mobile ticketing platform is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payment communications are fully encrypted via SSL, any sensitive data stored is highly encrypted and systems are constantly monitored for security vulnerabilities.
The app tickets are intended to be used by the rider. The rider will need to display the ticket on the train and must have the app on their phone.