- Obey all signage and warning signals when approaching the railroad tracks. Flashing red lights mean STOP – a train is approaching!
- Don’t try to go around the gates as they are lowering, whether driving, riding a bicycle or walking. Wait until the lights have stopped flashing and the gates are fully raised before crossing.
- Cross the tracks only at designated areas; remove headphones and refrain from cellphone use to determine if it is safe to cross. Crossing anywhere else is trespassing and is illegal.
- Do not stop your car on the railroad tracks. If you do get trapped on the tracks, GET OUT and call the 1-800 number on the blue sign at the crossing. If you cannot see the sign, call 911 immediately.
- The train conductor is the authority on the train, but you can alert any ACE staff member in person or by phone 1-800-411-RAIL (7245) if you have questions or concerns about your safety or are in an emergency.
- Be alert to unattended packages, people in bulky or inappropriate clothing, and suspicious behavior.
- Notify ACE staff if you see any exposed wiring, anyone tampering with surveillance cameras or entering unauthorized areas. Keep track of your bags at the station and on the train.
- Do not leave baggage, personal items unattended and do not accept packages from strangers.
- Be careful on the train platforms: walk your bicycle; attend to and hold children by the hand; cross only in designated areas; and always stand behind the yellow line. Ensure you and your belongings are clear of the yellow line, as trains overhang the tracks by three feet.
- Never try to get on or off a moving train.
- Freight trains share the same tracks as passenger trains and do not operate on predictable schedules. While they may look like they are moving slowly, they cannot stop quickly in an emergency. A train moving at 55 miles per hour can take over a mile to stop once the emergency brakes are applied — that's 18 football fields.
- ACE trains, stations, and platforms are accessible to individuals with disabilities. Special access platforms are available at each station. Each rail car features an ADA compliant restroom accessible for wheelchair use.
- Children under the age of 12 years must ride with an adult.
- Use the seatback handles and hand rails to assist with balance when walking through the train.
- Do not lean on or attempt to hold the train doors open, and don't block doors from closing.
- Take a few moments to familiarize yourself with the emergency signage and markings onboard the trains. Identify and locate the train car’s entrances and exits as well as the emergency windows.
- If you detect a problem on the train, contact a member of the train crew.
- Listen for announcements from train crew for instructions.
- If unable to locate a member of the train crew, move to an unaffected car, if necessary and able to do so.
- Attempt to help passengers in need of assistance or note their location and provide to train crew or responders.
- If necessary to evacuate the train, follow the posted Train Emergency Evacuation instructions if absolutely necessary and it is determined safe to do so.
- Please do not leave valuables visible in your car while parked at an ACE station.
- Do not leave valuables or personal items unattended on your seat while on board the train.
- If you're a victim of vandalism, hit and run, auto theft, or other property crimes at any of our stations, please contact the local authorities listed below. Please fill out and submit a form here »
- Stockton Station: 209-937-8377
- Lathrop/Manteca Station: 209-468-4400
- Tracy Station: 209-831-4550
- Vasco Road Station: 925-371-4900
- Livermore Station: 925-371-4900
- Pleasanton Station: 925-931-5100
- Fremont Station: 510-790-6800
- Great America Station: 408-615-4700
- Santa Clara Station: 408-615-4700
- San Jose Diridon Station: 408-277-8900
- South County Crime Stoppers Anonymous Tip Line: 209-823-INFO (4636)
To report other incidents, please contact a member of the onboard staff or utilize the ACE website. As always, in the event of an actual emergency, please dial 911.
Operation Lifesaver, Inc. is a national nonprofit public education program established to end collisions, deaths, and injuries at places where roadways cross train tracks, and on railroad rights-of-way.
Operation Lifesaver volunteers can provide free presentations to community groups, driver education students, school bus drivers, professional drivers, law enforcement, civic organizations, and all grades in schools. Call 1-800-411-RAIL (7245) or visit http://www.caol.us/ for more information or to request a presentation.
Department of Homeland Security (DHS)
DHS is a federal agency with regulatory oversight of the security of all modes of transportation. In 2011, DHS instituted the National Terrorism Advisory System (NTAS) to more communicate information about terrorist threats by providing timely, detailed information to the American public. Advisories will be issued as Bulletins – to communicate general trends regarding threats of terror and Alerts – which may include more specific information as to the nature of the threat as well as steps that individuals and communities can take to protect themselves and help prevent, mitigate or respond to the threat.
Through the Blue Campaign, DHS raises public awareness about human trafficking, leveraging partnerships to educate the public to recognize human trafficking and report suspected instances. ACE participates in the Blue Campaign as public transportation is often used as a means for human traffickers to transport victims.
To report suspected human trafficking, call 1-866-347-2423
To get help from the National Human Trafficking Hotline, call 1-888-373-7888
Or text HELP or INFO to BeFree (233733)
The Railroad Operating Environment
Like railroad transportation systems in the United States, ACE operates in a very open and accessible environment. Because of this access, rail systems are completely different from the structure and expectations of the airline transportation and airport industry. As a result, the security procedures that have been implemented in airports are not easily transferable to train stations. As an ACE passenger, we value you as an extra set of eyes and ears and ask for your help in identifying possible safety or security concerns. We encourage you to identify something that just doesn’t look right before something happens.
Please take few moments to review the guidance from the Office of the Department of Homeland Security: Options for Consideration Active Shooter Preparedness Video - https://www.dhs.gov/video/options-consideration-active-shooter-preparedness-video.
The FRA is a federal agency with safety oversight of US railroads. The FRA actively promotes railroad safety including Railroad Crossing Safety & Trespass Prevention. For more information visit: https://www.fra.dot.gov/Page/P0841