MyACEWiFi

If you are still connected to the MyACEWiFi service, you can always return to the information portal by typing myacewifi.com into your browser window.

The Wi-Fi system uses cellular modems to provide connectivity to the train. The performance of the system depends on the quality of the cellular networks which can vary geographically and by time of day.

To ensure that all passengers have bandwidth available to perform routine tasks such as web browsing and access emails, MyACEWiFi does not allow video streaming.

Depending on passenger demand, ACE may in future provide entertainment options on the portal like movies, TV shows, music, e-books, etc.

There are two known areas of poor/no coverage along the route - short sections of the route in the Altamont Pass and Niles Canyon.

MyACEWiFi is an open public network. Though significant effort is made to ensure privacy, this means that any device connected to the network could be exposed to malicious activity from another device. The core components utilize enterprise firewalls and cyber security software to prevent intrusion into the system and viewing user data. Like any public Wi-Fi network, passengers should take care to protect their personal data when undertaking any sensitive activities such as online banking. Users are encouraged to review the terms and conditions before connecting to the service.

It is recommended that passengers use popular browsers like Chrome, Firefox, Edge and Safari to access the authentication and portal pages. Also, check that the latest version of these browsers and the device operating system are being used as ACE cannot guarantee that unsupported browsers will allow passengers to view the pages properly.

To fix other common problems, sometimes switching the wireless adapter OFF and ON again in settings can help, or pick the MyACEWiFi network and ask to “forget this network” before connecting again.

If these actions don’t work you can notify onboard personnel or email - wifi@acerail.com. When emailing, please include the train number and the vehicle number you are sitting in, which is a four digit number located at the end of the passenger compartment.

Please contact the ACE Marketing Deparment to advertise on the train and train portal - marketing@acerail.com.