Ticket Purchase Options
All ACE tickets (One-way, Round Trip, 20-Trip and Monthly Passes) are at ACE ticketing stations, cooperative outlets/vendors (select tickets) and through the ACE Rail mTickets app (click the appropriate app link below to download).
In order to qualify to purchase discounted 20-Trip and Monthly Passes through the mobile app, passengers must submit the ACE Mobile App Entitlement Request Form. After the Request Form is submitted and reviewed, if approved, the applicant will receive an entitlement code and can then purchase the discounted ticket through the mobile app.
IMPORTANT INFORMATION REGARDING PURCHASING TICKETS ONLINE
As of August 15, 2019, purchasing traditional paper tickets with the option to be mailed through the e-commerce website at www.ticketsacerail.com, will no longer be available.
The last billing date for the recurring billing was on 8-15-2019 for a September 2019 Monthly Pass. The passes will be mailed out shortly.
Within the next 30 days, a new online ticketing portal will become available where ACE riders can purchase tickets online via the ACE website and push their tickets to the ACE Rail mTickets app.
All ACE tickets including One-way, Round Trip, 20-Trip and Monthly Passes are available for purchase through the ACE Rail mTickets app. Monthly Passes are available for purchase through the app for the current calendar month from the 1st until the 10th of the month (Monthly Passes are not available for purchase through the app after the 10th of each month).
Traditional paper tickets are available for purchase at the following ACE stations: Stockton Lathrop/Manteca, Tracy, Livermore (at the LAVTA/Wheels Transit Center), Pleasanton, Fremont, Great America, and San Jose. For specific information regarding each station's hours, parking, transit connections, visit www.acerail.com/stations.
If you have any questions or need more information please contact customer service at 1-800-411-RAIL (7245) or email ACE Customer Service at firstname.lastname@example.org.
Planning A Trip
Need help planning a trip, or have a question about how ACE can help with your commute?