Overview
The State and counties along the ACE service corridor have implemented restrictions on non-essential travel and implemented a social distancing protocol to prevent the potential spread of Coronavirus (COVID-19). ACE is monitoring Federal, State, and local updates related to COVID-19.
ACE’s top priority is the health and safety of onboard personnel and passengers. ACE continues to follow recommendations from the Centers for Disease Control and Prevention (CDC) and State and local public health orders when implementing preventative measures.
SOCIAL DISTANCING
To ensure the continued health of our travelers and ACE staff, all visitors and passengers are required to practice social distancing inside stations, on the platforms, and aboard the trains and shuttle.
FACE COVERINGS
Wearing a face covering over the mouth and nose is recommended when entering SJRRC facilities and/or onboard the train.
HOW ACE IS KEEPING YOU SAFE ONBOARD
DISINFECTION
Trains are misted with medical grade disinfectant on all seats and surfaces. All hard surfaces are wiped down.
SIGNAGE
Social Distancing notices are posted on the train.
EMPLOYEE PROTECTION
Wearing Cloth Face Coverings are recommended.
HAND SANITIZERS
Hand sanitizer is available onboard for passengers.
Ticket Sales
Passengers are encouraged to use mobile ticketing. ACE will continue to offer in-person ticket sales at the Stockton, Lathrop/Manteca, Tracy, Livermore (LAVTA Office), Pleasanton, Fremont, and Great America (evening sales) stations. To find out how to download the ACE Rail mTicketing app, Click here. https://acerail.com/buy-tickets/.
Ticket Holders
Due to the ongoing impacts, rules, and regulations of COVID-19, ACE Ticketing Department is aware that ACE ticket holders have been impacted by unused rides.
ACE is willing to work with passengers on a case-by-case basis.
Paper Ticket Users
Complete the ACE Ticket Upgrade Form and email it to ticketing@acerail.com.
Mobile App Users
Supporting documentation may be requested for Mobile App Ticket expirations.
E-mail the following information to ticketing@acerail.com and include “COVID-19” in the subject line:
- Mobile app account/username (e-mail)
- Rides expired/expiring (quantity)
For more information please contact Tyron Kiunke, Operations Superintendent at covid-19@acerail.com
Get accurate information about Coronavirus and prevention at https://www.cdc.gov/coronavirus/2019-ncov/about/index.html
