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ACE® Train Fare Increase – January 2019

ACE® Train Fare Increase – January 2019

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On August 3, 2018 the San Joaquin Regional Rail Commission Board adopted a fare increase of 6% effective 1/2/19.
Please be aware of the following information:
  • New ACE Fares are rounded UP to the next $.25.
  • Current ACE train tickets will be accepted through 3/29/19.
  • Passengers must have new fare tickets on Wednesday 4/1/19.
  • Passengers with current fare tickets are eligible to upgrade those tickets to the new fare tickets
  • Tickets purchased after the 2013 fare increase are still eligible to upgrade. (Tickets with an ACE train logo as shown above).
  • Forms are available at the following stations: Stockton, Lathrop/Manteca, Tracy, and Pleasanton during operating hours and online at www.acerail.com.
  • Completed forms can be dropped off in sealed envelopes (including the original ticket(s) and signed payment authorization as directed) at ACE staffed stations – Stockton, Lathrop/Manteca,
    Tracy and Pleasanton for processing at the main office.
  • Accepted forms of payments for the upgrade are commuter checks and credit cards (Visa and Master card).
  • NO CASH or Personal cheques are accepted for the ticket upgrades. Any upgrade requests submitted with cash or personal cheque will be returned unprocessed.
  • Please allow 5 – 7 business days for processing and shipping.
  • Upgrade requests will not be processed on site.
  • The ACE service has a NO REFUND ticket policy.

If you have any questions please contact ticketing at ticketing@acerail.com or call 1-800-411-(RAIL) 7245

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