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Ticket Information
Where to Buy Tickets
ACE tickets are available online, by mail, through ACE headquarters and cooperative outlets and some snack vendors. Contact the ACE Ticketing Department or Customer Service at 800-411-7245 for details on which payment forms are accepted at each location. FARE INCREASE - Effective January 2013, please click HERE for most recent information.
Ticket purchase locations are as follows: At Stations Robert J. Cabral Station
949 E. Channel St.
Stockton, CA 95202
Tickets Available: One-Way, Round-Trip, 20-Trip, Monthly
Payment Methods: Cash, Visa, MasterCard, Commuter Checks
Hours: Monday-Friday: 4:00 a.m. to 8:00 p.m.
Lathrop/Manteca Station
Ticket Booth
17800 Shideler Parkway
Manteca, CA 95330
Tickets Available: One-Way, Round-Trip, 20-Trip, Monthly
Payment Methods: Cash, Visa, MasterCard, Commuter Checks
Hours: Monday-Friday: 20 minutes prior to all morning westbound departures. No afternoon/evening sales at this station.
Tracy Station
Ticket Booth
4800 Tracy Blvd.
Tracy, CA 95377
Tickets Available: One-Way, Round-Trip, 20-Trip, Monthly
Payment Methods: Cash, Visa, MasterCard, Commuter Checks
Hours: Monday - Friday: 20 minutes prior to the morning commute and midday westbound departures.
Livermore Station
Wheels Transit Center
2418 Railroad Ave.
Livermore, CA 94550
Tickets Available: One-Way, Round-Trip, 20-Trip, Monthly
Payment Methods: Cash, Visa, MasterCard, Commuter Checks
Hours: Monday-Friday: 5:00 a.m. - 6:30 p.m.
Saturday: 10:00 a.m. - 4:00 p.m. Closed Sunday
Pleasanton Station
Ticket Booth
4950 Pleasanton Ave.
Pleasanton, CA 94566
Tickets Available: One-Way, Round-Trip, 20-Trip, Monthly
Payment Methods: Cash, Visa, MasterCard, Commuter Checks
Hours: Monday-Friday: 20 minutes prior to all morning westbound trains and to the first eastbound afternoon trains. Afternoon/evening ticket sales only available on the first two and last two business days of each month.
Fremont Station
Depot Cafe
37260 Fremont Blvd.
Fremont, CA 94536
Tickets Available: One-Way, Round-Trip, 20-Trip, Monthly
Payment Methods: Cash, Visa, MasterCard, Commuter Checks
Hours: Monday-Friday: 5:30 a.m. - 6:00 p.m.
Saturday: 7:30 a.m. - 2:00 p.m. (Closed Sundays)
Great America Station
Ticket Booth
5099 Stars & Stripes
Santa Clara, CA 95054
Tickets Available: One-Way, Round-Trip, 20-Trip, Monthly
Payment Methods: Cash, Visa, MasterCard, Commuter Checks
Hours: Monday-Friday: 20 minutes prior to afternoon/evening eastbound trains ACE #'s 04, 06, & 08. No morning ticket sales at this station.
San Jose Station
65 Cahill Street
San Jose, CA 95110
Tickets Available: One-Way only - One-Way tickets not accepted on Amtrak Bus Service Payment Methods: Cash, Visa, MasterCard, Commuter Checks
Hours: Monday-Friday: 5:30 a.m. - 11:00 p.m. Off-Site Ticket Sales Locations VTA Downtown Office
3331 North First St.
San Jose, CA 95113 Tickets Available: One-Way, Round-Trip, 20-Trip, Monthly Payment Methods: Cash, Visa, MasterCard, Debit, Commuter Checks, Discover Card Hours: Monday-Friday: 9:00 a.m. - 6:00 p.m. Bishop Ranch
Transportation Center
2682 Bishop Dr.
Ste. 110 #2
San Ramon, CA 94583 Tickets Available: One-Way, Round-Trip, 20-Trip, Monthly Employers
The following employers sell select tickets to their employees only. Please contact the employer directly for more information. Palo Alto Medical Foundation
795 El Camino Real
Palo Alto, CA 94303 Rockwell Collins
2701 Orchard Parkway
San Jose, CA 95134 Shaklee Corporation
4747 Willow Road
Pleasanton, CA 94588 Santa Clara University
Human Resources Dept.
Santa Clara, CA 95053
Fares, connections, and schedules are subject to change without notice. No replacements or refunds for missing, damaged, or stolen tickets. All passengers must hold a validated ticket to ride the ACE trains or ACE/AMTRAK Buses.
Ticket Validation
Since the Altamont Commuter Express is a barrier-free system, riders must validate their tickets before boarding. There are two ways of doing this depending on the type of ticket you're using:
If you're using a one-way, round-trip or twenty trip ticket, you MUST validate the ticket in a Ticket Validator before boarding. These machines are easy to use and are available at each boarding platform.
If you're using a monthly pass, the procedure is even easier: simply sign the back, and you're set for the month! After boarding the train, be sure to display your valid ticket in a plastic sleeve (ACE provides these to passengers). Train attendants and Fare Inspectors check the tickets for validation as they greet the passengers between stations.
Fare Chart
To use the Fare chart select origin and destination stations. Use the chart to determine the ticket price based on destinations.
Ticket Discounts
Individuals meeting the following criteria are eligible to purchase a ride at a discounted rate. The discounted rate is 50% off the current regular ticket price. Proof of discount eligibility is required for purchase and must be carried while on board the train. - Disabled
- Seniors 65 yrs and older
- Children between the ages of 6 and 12. Children ages 5 and under ride free per paying adult. Children under the age of 12 are not permitted to travel without an adult in attendance.
- Individuals with a Medicare Card (Under title II or XVII of the Social Security Act)
Regional Transit Connection (RTC) Discount Card ID program
The RTC Discount ID Card is available to qualified persons with disabilities and senior citizens, 65 years of age or older. The card makes it easier for you to demonstrate your eligibility for reduced fares on fixed-route transit bus, rail and ferry systems throughout the San Francisco Bay Area. The RTC Discount card costs $3.00 and is good up to three years.
How do I demonstrate my eligibility for the Discount ID Card? Basic Eligibility - For Basic Eligibility you must present one of the following with your application:
- Medicare Card, the Federally issued red, white, and blue card (not Medi-Cal).
- California DMV Placard Registration Receipt for a parking placard.
- Other Transit Agency or Visitor Card issued to you by another California transit agency.
- Proof of Age – 65 or older.
- Proof of Veterans Disability – A copy of your Service Connected Disability ID Card and your VA Certification letter demonstrating a disability rating for aid and attendance, or service-connected disability with a rating level of 50% or higher.
Ticket Exchange Form
To exchange an old ticket please submit the following: a completed Ticket Exchange Form, your original ticket, and payment for the balance of the exchange (difference between the credit for the old ticket and the cost of a new ticket). All Exchange forms must be mailed to ACE Headquarters, 949 E. Channel St., Stockton, CA 95202.
Important note: Ticket exchange is processed through ACE Headquarters. Station vendors and other ticket sales locations cannot issue credit or process ticket exchanges. Printer Friendly Exchange Form (PDF)
Commuter Ticket Programs
The following pre-tax commuter ticket programs are available to passengers through their employers. Please visit their websites for more information.
WageWorks
The number one provider of pre-tax commuter benefits. Savings of up to 40% on commuting costs.
www.gowithcx.com/ace Commuter Check
A national program that offers vouchers redeemable for transit passes, tickets, tokens, vanpool fares, and parking expenses.
www.commutercheck.com
WiredCommute
WiredCommute is a North American subsidiary of Accor Services, a global leader in providing employee services to more than 14 million people in 34 countries.
www.wiredcommute.com
Refund Unused ACE Tickets
In an event a passenger is unable to use an ACE ticket; a request for a refund will be issued after processing. The San Joaquin Regional Rail Commission Fiscal Department will handle all refund requests.
Requests for refunds can be mailed to:
Fiscal Department Refunds
San Joaquin Regional Rail Commission
949 East Channel Street
Stockton, CA 95202
Requests for refunds may also be submitted at the ACE Customer Service Counter in the Stockton Cabral Station.
Please provide the following information for a refund request: Date of ticket purchase, location of purchase, and form of payment used for purchase. Click here for ticket refund form.
*Please note that there is a 10% processing fee for all ticket refunds. *There will not be a 10% processing fee for ticket refunds due to the new fare increase
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